Hiver
Consolidate email, chat, WhatsApp, and voice support in one workspace. AI agents automate triage and routing. Free plan with unlimited users. Setup in minutes.
Características
- AI Agents for autonomous triage, tagging, sentiment detection, and task automation
- AI Copilot for reply suggestions and tone adjustment
- AI Insights for performance analytics and bottleneck identification
- AI Answers that resolves up to 70% of issues without agent involvement
- AI Extract to automatically populate custom fields from conversations
- Omnichannel support across email, live chat, WhatsApp, voice, and social
- Shared inbox management with collision detection
- Workflow automation with rule-based routing and assignment
- Sentiment analysis and urgency flagging
- Internal collaboration with notes, mentions, and Slack escalation
- 100+ integrations with ERPs, CRMs, and project management tools
- Custom fields and tagging
- SLA and performance tracking
- Branded help center and customer portal for self-service
- Crisp : Combines AI support agents, reply assistance, live chat, shared inboxes, and automated customer service workflows.
- HelpCrunch : Customer communication platform covering live chat, AI chatbots, shared inboxes, knowledge bases, popups, and email automation.
- AskLi : Trains an AI support agent on company content and provides website chat, email assistance, lead capture, shared inboxes, and human handoff.
- CoSupport AI : Focuses on autonomous ticket resolution, agent assistance, and customer support analytics through a business intelligence layer.
- Weav : Combines AI customer support agents, website chatbots, and a shared inbox using existing business content to answer questions.
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